Dear [Client's Name],
I hope this message finds you well.
I am writing to inform you that your support ticket #[Ticket Number] has been escalated for further review and resolution. We recognize the importance of this issue and are committed to providing you with the best possible support.
Our team is actively working on this matter and will keep you updated on any progress. In the meantime, if you have any additional information to share or further questions, please feel free to reach out.
Thank you for your patience and understanding as we work to resolve this issue.
Best regards,
[Your Name]
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