Idrive Connectivity Issues Procedure

Dear [Recipient's Name],

We have implemented a streamlined process to enhance the efficiency of resolving connectivity issues that may arise with the cameras. Please adhere to the following steps whenever a camera ceases to report:

Check GSM Network Coverage:

Evaluate the area through which the vehicle was traveling for GSM network coverage using the link below:

GSMA Coverage Map

This resource provides coverage details for various networks available in the specified country.

Assess Other Vehicles:

Verify the connectivity (3G or 4G signal) of other vehicles operating within the same area.

Capture a Display Image:

Obtain a photograph of the camera display to assist us in identifying any errors or signal issues.

Document Vehicle Locations:

Record the last known vehicle location within the platform and the current vehicle location using available methods.

Contact Support:

Provide our support team with all relevant information gathered from the steps above.

Please Note: The following steps should only be undertaken after obtaining approval from our team:

Replace the Camera:

Swap the non-functioning camera in the field with a tested and operational unit.

Maintain a Functional Camera:

Ensure that a functioning camera is always available in the office for troubleshooting purposes.

Conduct Signal Tests:

Upon receipt of the replaced camera, extract the SIM card and insert it into the test camera to assess signal acquisition. Conversely, place the SIM card from the test camera into the returned camera to determine if it establishes a signal. This testing will help identify whether the issue lies with the camera or the SIM card in use. Please document the results of these tests thoroughly.

We recommend noting the serial number and SIM ID of the camera utilized for testing to prevent any mix-ups. Mark the SIM discreetly on the non-metal part with an 'X' using a desk marker for easy identification.

Please respond to this email to confirm your acknowledgment of the new procedure. We welcome your feedback and encourage you to reach out if you have any questions or require further clarification.

Thank you for your attention to this matter.

Best regards,

[Your Name]