Stept by Step guide for Shipping tickets

Larisa sends the email notification with the paperwork. A notification with the Waybill will be sent to the client either as a reply to this ticket or on a different ticket if one was opened for this same topic.

Triage the ticket as:

Tags:

• Use Shipping tag
• What type of device was sent (AI, Pro7, DVR, Accessories…)
• What sim provider was used (Flolive, Emnify, etc; if multiple, write each one)
• If the client is a POC, use POC tag; If not, do not use it

Type: Notification

Status: Work In Progress

Priority: High

If the paperwork does not include the Shipping ID and Quote, put the ticket on Escalation EU and assign to Cristian Vlaicu. After the info was provided, download the details from Nexus Support, attach to the Notes a file to include all the SN and ICCIDs of the cameras sent to the client.

(if the client is a POC, go to Nexus and create vehicles with names under format v-SN and all the features to On and assign the corresponding camera to it)

If you have the info, put the following template in the Notes (make sure to not notify anyone)

Used Quote:

Shipping ID:

SIMs activated: Yes/No

SIM provider: 

SIMs moved to sub-account: (POC, C Force, Commix, etc) create if it does not exist

added data plan: (150 MB, 300 MB, etc; if multiple, write each one with “+” in between)

Label: (AI, PRO, DVR, Batch2, etc; if multiple, write each one)

Current IMSI:

IMSI Switch campaign: 

Link to the service provider's ticket: 

Steering: 

Link to the DHL tracking page: 

 The ticket will be closed only after all the steps have been completed (including SIM steering/switch campaigns and such are completed)