Dear [Client's Name],
I hope this message finds you well.
I am reaching out to follow up on the recent update we provided regarding your support ticket #[Ticket Number]. We haven’t received a response from you, and I wanted to ensure that you have all the information you need.
If you have any questions, require further clarification, or if the issue remains unresolved, please let us know. Our team is here to assist you and ensure that your concerns are addressed promptly.
Thank you for your attention to this matter. We look forward to hearing from you soon.
Best regards,
[Your Name]
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